FAQ

Yes, we arrive with all necessary, professional-grade cleaning supplies and equipment, including vacuums and microfiber cloths. If you prefer we use your specific products, please let us know in advance.

Yes, we prioritize safety and primarily use eco-friendly, non-toxic, and low-scented cleaning products that are safe for your entire family, including pets.

Absolutely! We love animals. Please let us know if your pets are friendly or if they prefer to be crated during our visit.

Yes, all team members undergo rigorous, in-house training, as well as thorough background checks, to ensure safety and quality.

Yes, we are fully insured and bonded to protect your property and belongings, giving you peace of mind while we clean.

Your satisfaction is our top priority. If you are not satisfied with the quality of our service, please contact us within 24 hours, and we will return to re-clean the area at no additional cost.

Pricing depends on the size of your home, the type of service, and the level of cleaning required. We offer customized quotes based on these factors.

It is not necessary for you to be home. Many of our clients provide us with a spare key, a door code, or hidden key location. However, you are welcome to be home if you prefer.

We require at least 48 hours' notice for cancellations or reschedules to avoid a fee. This allows us to adjust our cleaners' schedules.

We accept all major credit cards, bank transfers, and [insert other options, e.g., online payments]. Payment is typically processed [e.g., securely after the service is completed.]

We try to send the same cleaner for recurring services to ensure consistency. If your regular cleaner is ill or on vacation, we will send a qualified, trained substitute.